Healthcare Digitization Case Study in Jamaica | Andrews Memorial Hospital

Healthcare digitization in Jamaica: the Andrews Memorial Hospital transformation

ScanBox helped Andrews Memorial Hospital convert more than 4 million pages across approximately 200,000 patient records into structured digital information connected to the hospital's Electronic Health Records environment. The healthcare digitization programme improved access to patient information, reduced dependence on paper files and released physical records space for outpatient care, emergency services and customer service.

This was not a scan-and-store exercise. The engagement connected controlled document capture with classification, metadata, quality assurance, confidentiality and EHR integration so the hospital could use digitized records as operational information.

The challenge: patient information trapped in paper

Andrews Memorial Hospital operated in a heavily paper-dependent patient-records environment. Retrieving information could be time-consuming, particularly when clinical and administrative teams needed records quickly. As file volumes increased, physical storage placed growing pressure on space that could support more valuable hospital services.

Manual handling also increased exposure to filing errors, document loss, physical damage and disaster-recovery risk. These constraints affected more than records administration. They influenced how quickly teams could obtain patient histories, how staff time was used and how effectively the hospital could allocate its facilities.

The hospital needed a structured approach that would modernize access to patient records while protecting confidentiality and maintaining continuity in day-to-day care delivery.